Privacy Policy

Junkey Soul Store is a small UK-based clothing business. We respect your privacy and are committed to keeping your personal information safe.

This Privacy Policy explains what information we collect, why we use it and how we protect it when you visit or purchase from junkeysoulstore.co.uk.

1. Who We Are

Junkey Soul Store
51 Festing Road
Southsea, Portsmouth
PO4 0NG
United Kingdom

Email: support@junkeysoul.com
Phone: +44 7407 692829

2. Information We Collect

When you shop with us or contact us, we may collect:

* Your name
* Email address
* Phone number
* Billing and delivery address
* Order and purchase details
* Information you provide when contacting us
* Website and cookie information

We do not ask for or store your full card details. Payments are processed securely by our payment providers.

3. How We Use Your Information

We use your information to:

* Process and deliver your orders
* Take and confirm payments
* Handle returns, refunds and exchanges
* Respond to customer enquiries
* Provide order updates
* Improve our website and services
* Prevent fraud and protect our website
* Send marketing emails where you have agreed to receive them
* Meet our legal and accounting requirements

We will only use your information where we have a lawful reason to do so under UK data protection law.

4. Payments

Payments on our website may be processed through Shopify Payments, PayPal or other payment providers available at checkout.

Your payment information is handled securely by the relevant payment provider. We do not normally store your complete debit or credit card details.

5. Shopify and Other Service Providers

Our online store is powered by Shopify. We may also use trusted third-party services to help us operate our business, such as:

* Payment providers
* Delivery companies
* Email and marketing services
* Website analytics
* Fraud prevention and security services

These companies only receive information where it is necessary to provide their services or where required by law.

We do not sell your personal information to third parties.

6. Cookies

Our website uses cookies and similar technologies to keep the website working, remember your preferences and understand how customers use our website.

Some cookies are essential for the website to function. Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through our website.

7. Marketing

If you sign up to receive emails from Junkey Soul Store, we may send you information about new products, offers, discounts and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at:

support@junkeysoul.com

8. How We Protect Your Information

As a small business, we take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

We use trusted ecommerce and payment providers and do not knowingly sell or share your personal information for unrelated purposes.

9. How Long We Keep Your Information

We keep your information only for as long as we reasonably need it.

For example, order and financial information may need to be kept for legal, tax and accounting purposes.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

10. Your Rights

Under UK data protection law, you may have the right to:

* Ask what personal information we hold about you
* Ask us to correct inaccurate information
* Ask us to delete your information in certain circumstances
* Ask us to restrict how we use your information
* Object to certain types of processing
* Withdraw consent where we rely on your consent

To exercise your rights, contact:

support@junkeysoul.com

We may need to verify your identity before processing certain requests.

11. Third-Party Links

Our website may contain links to other websites or social media platforms.

We are not responsible for the privacy practices of those websites, so we recommend checking their privacy policies separately.

12. Changes to This Policy

As Junkey Soul Store grows, we may update this Privacy Policy to reflect changes to our website, services or legal requirements.

The latest version will always be published on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we use your information, please contact us:

Junkey Soul Store
51 Festing Road
Southsea, Portsmouth
PO4 0NG
United Kingdom

Email: support@junkeysoul.com
Phone: +44 7407 692829
Opening hours: Monday–Sunday, 9:00 AM–5:00 PM

14. Complaints

If you have a concern about how we use your personal information, please contact us first at support@junkeysoul.com and we will do our best to resolve it.

You can also contact the UK Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.