Return & Refund Policy

Learn about our return and refund process, including eligibility, requirements, and how to request a return.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Have all original tags and labels attached.
  • Be returned in the original packaging, where applicable.
  • Include proof of purchase or order details.

Items that do not meet these conditions may not be accepted for return.

 Return Period

Return requests must be submitted within 30 days of receiving your order.

After this period, we may not be able to accept the return unless otherwise required by applicable law.

Non-Returnable Items

Certain items may not be eligible for return, including items that are:

  • Used, worn, washed, or damaged after delivery.
  • Missing original tags or packaging.
  • Customized or personalized, where applicable.
  • Purchased as final-sale items, where clearly stated.

 How to Request a Return

To request a return, please contact us through the contact details provided on our website.

Please provide:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.
  • Photographs, where necessary.

We will provide further return instructions after reviewing your request.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by our return policy, the customer may be responsible for the cost of returning the item.

We recommend using a tracked shipping service when returning an item, as we cannot guarantee receipt of an untracked return.

 Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help us investigate the issue.

Where appropriate, we may offer a replacement, refund, or other suitable resolution.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or bank.

 Partial Refunds

In some circumstances, only a partial refund may be provided if an item is returned with signs of use, damage, missing components, or other conditions that affect its resale value.

Exchanges

If you need to exchange an item, please contact us with your order details.

Exchanges are subject to product availability and the applicable return conditions.

Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing the order.